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How do I return an item purchased on Apna Andaz?
You may just submit our simple return form and we will ensure that you get the replacement for the item that you ordered.
Important: Please ensure that the product is in unused and original condition. Include everything from the package you've received including price tags, labels, original packing, freebies and accessories.
What is Apna Andaz's Returns Policy?
At Apna Andaz, we understand how much you value your every purchase. And we are committed to making your shopping experience with us as delightful as possible. Therefore, in the rare event that you are not fully satisfied with what you ordered, just return it to us. You can conveniently initiate the return online or on our mobile app. We will ensure you get a resolution as quickly as possible. Our Returns policy may vary slightly depending on the product and seller
We assure you that all products sold on Apna Andaz are brand new and 100% genuine. In case the product you received is 'Damaged', 'Defective' or 'Not as Described', our Friendly Returns policy has got you covered.
Possible resolution could be Replacement, Exchange (only for Apparel and Footwear) or Refund in case we are unable to provide a Replacement/Exchange. All this is backed by the 15 Day Replacement Guarantee for sellers with Apna Andaz, 15 Day Replacement Guarantee for all other sellers for Fashion & Books categories, and 10 Day Replacement Guarantee for all other categories from other sellers.
In any case, all your purchases on Apna Andaz are backed by Buyer Protection for 15 days from the date of delivery, in case you face any issues.
If you have received an item in a 'Damaged' or 'Defective' condition or it is 'Not as Described' by the Seller, you may request a replacement at no extra cost. Return Policy is Seller specific and terms may differ. Please check the respective Seller's policy when buying or before initiating a return for a replacement.
Replacement is subject to availability of stock with the Seller. If the product is out of stock, you will receive a full refund, no questions asked.
If you are not satisfied with the Clothing and Footwear item delivered, you can request an exchange in a different size or color. All this again, at no extra cost to you. Be sure to check the Seller's Return Policy when buying or before initiating a return for exchange. Exchange is subject to availability of stock with the Seller. If the product is out of stock, you will receive a full refund, no questions asked.
What is Apna Andaz's Replacement Guarantee?
If you have received a product in a damaged or defective condition or it is not as described, you can return it to get a replacement within 15 days of delivery from sellers with Apna Andaz or within 10 days of delivery from other Sellers. Please contact us with a replacement request. The item will be recalled and a brand new replacement will be shipped to you, at no extra cost.
What items can I Exchange?
We allow exchange on items such as Apparel and Footwear, where a trial is required to determine if the fit is right. You can exchange an item for the same product in the size/color of your choice.
We hope you understand that the product can only be used for trial and cannot be used, washed, ironed or tampered in any way. Please include all price tags, labels, original packing and invoice along with the product.
NOTE : We don’t accept few items for return like jewellery and other ornaments s. Please understand that we do this to maintain the hygiene. In any case you may check the seller return policy.